food

Evaluating Food Delivery in a Pandemic: Usability & Ethnographic Principles to Guide Consumers

By CHARU AHUJA, Consumer Reports For almost 85 years, Consumer Reports has been detecting and anticipating shifts in consumer need for products and services so that we can guide consumer choice with rigorous research and testing. When the COVID-19 pandemic started to peak in March 2020 in the U.S., our ability to access the 63 product testing labs at our site changed. These labs house specialized equipment, such as a pressurized water dunk tank that is used to simulate conditions that electronics like phones and watches must be able to withstand if their manufacturers claim they are waterproof. And CR’s anechoic chamber removes all reflective sound signals, allowing a clean read on noise levels emitted by products. Such specialized equipment allows CR’s product testing experts to conduct repeatable and accurate testing across a large number of competing models in any given product category. Like most other organizations, we had to quickly pivot. To the extent possible, our product testers set up makeshift labs in their homes,...

The Roller Coaster: How to Go from Global to Local and Back again—the Case of a Walking Drive Model in Paris

MARC-ANTOINE MORIER _unknowns The act of shopping for food is a very local experience, yet large food retail chains have built their business on homogenizing and standardizing the experience. In this article, we mobilize an ethnographic study carried out in 2018 for a food distributor regarding a new model of online retail pick-up. The goal of the project was to understand how a new method for food shopping could be scaled across different types of neighbourhoods. We created a scale model that incorporates both individual shopping practices and the demographics of the neighbourhood; using ethnographic methods as the basic unit. Using concepts from gentrification, we also contextualize our insights within the changing dynamics of a neighbourhood—because places are not static entities. We discuss how the scale model could be used to duplicate results from one neighbourhood to another and the reception of our work by the client. Keywords: scale, retail, walking drive, gentrification Article citation: 2020 EPIC Proceedings pp...

Media, Mediation and the Curatorial Value of Professional Anthropologists

MICHAEL G. POWELL Shook Kelley This paper seeks to broaden the discipline of professional anthropology by considering the role of the anthropologist as a curator and a guide for the mediation of cultural symbols, artifacts and products in and among the organizations we work for or with. It employs two case studies of product curation activities, guided by strategic insights shaped in part by a professional cultural anthropologist. The paper builds on prior discussions and insights within the EPIC community to suggest potential new directions for professional anthropologists to pursue, alongside and/or outside of ethnographic research projects....

Participatory Design: Re-evaluation as a Socio-material Assembly

PETER HASDELL School of Design, The Hong Kong Polytechnic University This paper aims towards a critical re-evaluation of Participatory Design processes based on a completed collaborative research (2015) in rural China. The study involved two complementary disciplines; the Applied Social Sciences and Design and their corresponding research methodologies; Action Research and Participatory Design aligning the social and the physical. The resulting design and implementation of a community kitchen in rural China enabled villagers to develop social enterprises and new types of collective organizations. With Action Research providing the necessary ‘software’ for social organization and engagement, facilitating the development of ‘hardware’ or design outcomes through participatory processes. Beyond design and social outcomes, the study raised questions concerning the critical, conceptual and praxis underpinnings of Participatory Design that impact its effectiveness as a tool. Participatory Design, sometimes panacea for an objectified...

Corporate Care Reimagined: Farms to Firms to Families

J.A. ENGLISH-LUECK and MIRIAM LUECK AVERY In 2012, the Google Innovation Lab for Food Experiences convened a multi-year conversation between corporate food stakeholders, farmers, chefs, food experts, social scientists and business consultants to reimagine the impact of companies on their employees and the food system. Corporate care increasingly includes food. Food origins and preparations create impacts well beyond the corporate cafe, reaching into fields and families. In the project, Farms to Firms to Families, university-based anthropologists joined with the Institute for the Future to develop a Northern Californian case study on the implications of corporate care across the food system. Ethnographic observations and interviews of people in that system yielded a portrait of cultural values, schema for social change, and diverse practices. We then transformed ethnographic observations into alternative future scenarios, which could help participants in the Google Innovation Lab for Food Experiences, as well as a wider community of...

The Luminosity of the Local

MICHAEL DONOVAN This paper seeks to capture the local in Locavore—both its concrete and symbolic character. Locavore is a kind of nascent identity that emerges from constellations of social relationships, self-defining “food communities”, made up of consumers and farmers and chefs, and food writers and environmentalists of various stripes. These communities live in the blogosphere, tweets and other media as well as through face-to-face relationships and transactions. At their core are representations of the local—in foods, dishes, recipes, meals, places, and persons. Place-bound identities that in some theoretically interesting ways transcend place. Drawing on classical anthropological theory and recent studies in cultural geography, we explore ways in which the local is invented and given representational power in the creation of face to face and digital communities. Implications for branding, marketing and understanding the continued power of place-bound identities in the very constitution of digitized and globalized worlds.1...

Harmonizing Human Eyes with Digital Sensors

HIROSHI TAMURA and TAMAMI SUGASAKA In this article we report on our research that focused on enhancing shopping experiences by introducing new media services in the physical environment of grocery shopping. Since we were interested in situated shopper’s experiences we conducted fieldwork. In particular, we paid attention to the holistic grocery shopping process because a shopping experience is, as we suggest, more than a composition of discrete actions and/or feelings towards a shopping arena. Rather it is a type of narrative featuring various vignettes. In addition to pure ethnographic observation, digital sensors were used as a complementary means to observe shopper’s experiences, since digital-sensor observation enabled us to record shopper’s entire moment-to-moment behaviors with unified metrics, i.e. digital sensors served to complement our perceptions that turned out to be less reliable in terms of consistency; under these conditions of time-space transition, observers face difficulties to become aware of subtle changes...