The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
Tag: friction
A Personal Research Project that Turned into My Life’s Work
My journey to becoming a social impact founder that started with a simple research question: "Why didn't we see...
Friction as Sneaky Power
Friction frequently presents as a mere by-product of daily life, the innocent outcome of inefficiency or...
In Search of Cultural Entropy: A Call for New Frameworks of Analysis
In this PechaKucha, I explore the tension between an increasingly interconnected global culture and our premise...
Anthro x Journo: The Value of Ethnography for Solving Journalism’s Challenges
Today’s working journalists are experiencing friction in stereo: both readers and sources don’t trust them to get...
Smelling Fear: How Tattooing Inspired Me to Explain Sensation
I harness my experience as a tattoo artist to affirm the power of bodies and sensation in ethnography. The talk...
Researcher Positionality and Identity Validation: A Case Study in Organizational Friction over the Framing of a Demographic Questionnaire
This case study offers strategies for navigating internal frictions within research teams faced with sensitive...
Toward an Ethnography of Friction and Ease in Complex Systems
This paper offers frameworks and tools to support complexity- and systems-oriented approaches in design...
Government Forms as Friction: Identifying Opportunities for Innovation at the Intersection of Staff and Resident Needs
This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
The Sound of Friction: How to Do Things with Listening
This paper assesses listening from an ethnographic perspective and demonstrates its value and applications across...