The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
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The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
My journey to becoming a social impact founder that started with a simple research question: "Why didn't we see...
Friction frequently presents as a mere by-product of daily life, the innocent outcome of inefficiency or...
In this PechaKucha, I explore the tension between an increasingly interconnected global culture and our premise...
Today’s working journalists are experiencing friction in stereo: both readers and sources don’t trust them to get...
I harness my experience as a tattoo artist to affirm the power of bodies and sensation in ethnography. The talk...
This case study offers strategies for navigating internal frictions within research teams faced with sensitive...
This paper offers frameworks and tools to support complexity- and systems-oriented approaches in design...
This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
This paper assesses listening from an ethnographic perspective and demonstrates its value and applications across...