This paper proposes a framework for addressing entrenched resistance to change. It borrows a metaphor from sailing to suggest that the best way through unwanted transformations is by “narrative tacking.” Drawing a parallel to how sailors navigate through headwinds by “tacking,” I argue that “tacking” through the narrative of change calms the resistance and enables forward motion. Specifically, it requires shifting the locus of attention from behaviors or the future state to the values and intentions of the actors. In attending to intentional states, we create space and flexibility in the narrative of change that enables the “wiggle room” needed for forward movement. I demonstrate the process through two case studies of complex, high-stakes transformation efforts that succeeded above and beyond what anyone expected. I suggest how these maneuvers provide a template for other kinds of change projects as well. In the end, by anticipating and harnessing resistance, we can craft change processes that are more...
Our practice is due for an update.
As researchers, we practice advocacy on behalf of people impacted by product development decisions.
In a time when many of us are striving for more inclusivity, interrogating our approach to advocacy reveals how we can begin to break down the ways we enable – and could enable – change on behalf of whom we’re researching.
Sparked by the events of 2020, this talk is a reflection on historical and current advocacy practices outside of research. The talk explores why an update to the research practice matters and how we can go about it.
Amanda Rosenberg is a UX Researcher at Workday, a mom to the cutest rescue dog, and an avid practitioner of yoga. With a dual MDes and MBA from Institute of Design, IIT, she has brought her curiosity to an array of sectors from healthcare to government services to IOT technology.
Citation: 2021 EPIC Proceedings p 330, ISSN 1559-8918, https://www.epicpeople.org/epic...