LAURA GRANKA, PATRICK LARVIE and JENS RIEGELSBERGER As ethnographers practicing within an engineering driven industry, we often struggle with visibility and its effects. Exposing the methodological and technical underpinnings of ethnographic practice can bring us closer to the teams we work with, but it can also draw attention to the ways that engineering and anthropology clash. In this brief paper we describe the rationale for deliberate and highly selective visibility in our engineering-driven workplace. We will draw on our experience as anthropologists “embedded” in teams of engineers to discuss our own claims to authority and examine how legitimacy is conferred upon ideas and actions in a technology-driven environment....
Showing the Value of Ethnography in Business
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JOAN VINYETS REJÓN This paper explores the value that ethnography brings to business. It uses the idea of examining the impact and value contribution of the ethnographic praxis within the innovation process and corporate culture. To specify the business impact, it highlights a framework for understanding the value that ethnography brings to a business context. Based on the ethnographic value contribution analysis of different projects and meetings conducted with our clients and with various participating stakeholders, we propose a broader framework and performance indicators for identifying and showing the ethnographic impact regarding business value. Finally, we offer reflections on the value of ethnography contribution as a growing and evolving path....
Practice, Products and the Future of Ethnographic Work
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MARIA BEZAITIS Ethnographic work in industry has spent two decades contributing to making products that matter in a range of industry contexts. This activity has accounted for important successes within industry. From the standpoint of ethnographic practice, however, the discursive infrastructure that has been developed to do our work within product development is now a limiting factor. For practice to evolve, we must look critically at the ways in which our current successes are indicators of a kind of stasis and that change is a matter of radically redefining the kinds of business problems ethnographic work should address and the values and behaviors associated with how we do our work....
The Montage Workshop: The Recreation of Realization
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ASTRID SØNDERGAARD and JOHANNE MOSE ENTWISTLE This paper argues that we need to rethink our way of representing ethnographic data within user driven innovation processes (hereafter UDI process) in order to ensure that the complex life worlds of users inform the entire technical development process. To ensure this we argue that:...
Creating Business Impact
by ALEXANDRA MACK, Pitney Bowes I recently joined one of our teams in their team room during a visit from a top executive. The room would be recognizable to many readers—walls covered in post-its and flip chart sheets. The executive was immediately skeptical of the post-its. At the end of the session, he didn’t leave the room convinced of the value of the post-it, but he was open to believing that the outcomes of the project would impact the business. It was clear reminder that the methods we bring to the table, while important for our work, don’t matter to the business. While my tenure has included plenty of fieldwork, and I pride myself on the array of methodological tools in my toolkit, the impact that I and my colleagues in the “ethnographic praxis” world have on Pitney Bowes goes beyond fieldwork and user centered methodologies. In fact, I am not sure if anyone besides me at Pitney Bowes talks about “ethnographic praxis.” Nonetheless, the work and mindset behind what we do have incredible power to change the...