Keynote Speaker: EBONY THOMAS, University of Michigan
Ebony Elizabeth Thomas is Associate Professor in Educational Studies at the University of Michigan. She studies how people of color are portrayed, or not portrayed, in children’s and young adult literature, and how those portrayals shape our culture. As children’s and young adult literary empires continue to dominate publishing and Hollywood, she strongly believes that the field has the potential to become one of the most effective postcolonial, critical, and activist projects of all.
A former Detroit Public Schools teacher and National Academy of Education/Spencer Foundation Postdoctoral Fellow, Thomas was a member of the NCTE Cultivating New Voices Among Scholars of Color’s 2008–2010 cohort, served on the NCTE Conference on English Education's Executive Committee from 2013 until 2017, and is the immediate past chair of the NCTE Standing Committee on Research. She is co-editor of Research in the Teaching of English, and her most recent book is The Dark Fantastic:...
This paper proposes a framework for addressing entrenched resistance to change. It borrows a metaphor from sailing to suggest that the best way through unwanted transformations is by “narrative tacking.” Drawing a parallel to how sailors navigate through headwinds by “tacking,” I argue that “tacking” through the narrative of change calms the resistance and enables forward motion. Specifically, it requires shifting the locus of attention from behaviors or the future state to the values and intentions of the actors. In attending to intentional states, we create space and flexibility in the narrative of change that enables the “wiggle room” needed for forward movement. I demonstrate the process through two case studies of complex, high-stakes transformation efforts that succeeded above and beyond what anyone expected. I suggest how these maneuvers provide a template for other kinds of change projects as well. In the end, by anticipating and harnessing resistance, we can craft change processes that are more...
NCAD / Deloitte Digital
PechaKucha Presentation—Unprecedented. Unprecedented. Unprecedented. How often did we hear that word at the onslaught of the Covid-19 pandemic? But was it really unprecedented? We’ve been warned for years that a pandemic was imminent. We know the world has been devastated by them in the past. So why did we declare Covid-19 unprecedented? And why wasn’t there a shared anticipation of it?
Reflecting on an idea that was first sparked while working as a bungy jump operator, this PechaKucha explores how facts, figures and predictions are not enough when it comes to helping people anticipate and embrace the unthinkable. This discovery is layered with the grief I experience for a way of life I’ve never lived and the feeling of hope that comes from a futures project that is not about creating something new.
Keywords: Futures, Food, Storytelling, Emotion, Connection, Relationships
Sarah Heffernan is an award-winning designer and researcher based in Ireland. A curious and thoughtful...
Spendlove and Lamb
PechaKucha Presentation—What do Hamlet, Daenerys Targaryen and Persona development have in common? As an actress I had an in-depth understanding of character development but struggled with creating insights from personas. I embarked on a quest to find out why. I interviewed one of the greatest authority's on Shakespeare, John Bell, AO, OBE FRSN about The Bard's greatest gift to storytelling, the invention of personality and characters. I share the realization that came next, how an individual character's tragic flaw can resonate at scale.
Megan Davis is originally from Michigan and now living and creating in Melbourne, Australia. As the founder and lead storyteller at Spendlove and Lamb, she has been discovering stories since 2012, specializing in narrative based communication strategies, using human centred design practices to create meaningful visions of the future. Each bespoke framework uses stories to strategically move projects, organizations and governments into the new realities they...
A Piece of Pie
A Piece of Pie
MARIA FERNANDA ESTUPIÑAN
A Piece of Pie
A Piece of Pie
Case Study—In this case study we describe how we collaborated with a Colombian healthcare provider company and enabled its decision makers to understand the power of stories and other types of qualitative evidence in healthcare contexts. The stories became a tool for recognizing singularities in a complex, massive system, where individuals were constantly reduced to social security numbers. We describe the qualitative methods implemented, such as in-depth interviews, projective techniques, shadowings and observations, explain the difficulty in explaining the value of our qualitative evidence and mention some of the lessons learned throughout the project. We also discuss the project’s outcomes, such as understanding the difference between user perception and user experience, the impotance of healthcare providers to go beyond healthcare and using stories as input for measuring quality of the service....
PechaKucha Presentation—Medical and social science research provide compelling data to address social issues, societal dynamics, and social determinants of health. But powerful data do not always persuade. Sometimes we know what we believe more than we believe what we know, especially at the”big” institutional level. This is part of the reason qualitative ethnographic research is vital and perhaps why the story is sometimes more important than the data.
Enrico Cullen is a strategist and consummate doer who has taken on challenging projects and guided them over obstacles, around problems, and through uncharted territory for two decades. He currently leads efforts for community-based healthcare reform with a.i.r. nyc, an evidence-based and technology forward social enterprise in New York City. www.ricoenrico.com + firstname.lastname@example.org.
2017 EPIC Proceedings, ISSN 1559-8918, epicpeople.org/intelligences...
Case Study—This case demonstrates the power of video as a data collection tool and a storytelling approach to the presentation of research findings. Fresh Produce Clothing specifically selected Bad Babysitter as a consulting partner for their expertise in video-based ethnography and narrative style of delivery. The case begins with contextualizing a business with an imperative to evolve and an organizational culture that was not aligned. The locus of the debate was the Plus Sized shopper – a consumer segment that put interpretation of hard data by headquarters at odds with impassioned anecdotal inputs from the field. Video offered a visceral way to get past conjecture and “bring her into the room”. The primary benefit to the brand was the immediacy for translating learning into actionable insights and consensus on the way forward. The revenue impact was dramatic: leadership took a 180-degree turn from phasing the Plus shopper out to investing in her....
by MELEA PRESS, Hanken School of Economics
At the recent climate talks in Paris, 195 countries adopted a universal climate deal for the first time ever, key parts of which are legally binding. This is a stunning success and highlights how urgently the world’s nations, backed by their citizens and businesses, are seeking new ways to thrive while also addressing the challenges of climate change. As they strive to reach emissions targets over the next 15 years, organizations will also gradually realize that sustainability is no longer a trendy choice or moral imperative, but a reality in need of focused, persistent attention—and a good roadmap. Organizations must integrate sustainability into every strategic plan and action, yet few know how to turn the global goals of climate change mitigation into the kinds of activities they report to stakeholders.
At first, developing a sustainability plan may seem an easy task. There are numerous books and articles about the business case for sustainability, as well as inspirational memoirs,...
JAY DAUTCHER and MIKE GRIFFIN
Our team unites qualitative researchers, designers, and prototyping engineers to investigate workplace technologies using a four-step process: ethnography, analysis, intervention, measurement. Projects develop in relation to the needs of internal corporate units identified as project stakeholders. An experiment with a more ethnography-centered research approach, conducted without a specific internal sponsor, led us to develop findings we believed could benefit many groups in our organization—designers, product teams, salespeople, corporate strategists—but presented us with some unfamiliar challenges. First, we needed new storytelling and social media tools to disseminate our message. Second, we needed a way to find out who, in our organization of 75,000 globally distributed employees, might value our findings. In response, we initiated an internal project investigating and mapping out social networks of knowledge exchange and strategic influence in our company. We foresee using this strategy map to...