Code for America
Social Workers Who Design
This paper is an exploration of trauma, how and why it can surface during ethnographic and qualitative research, and the importance of anticipating its potential presence. We present a model to help plan for and mitigate the risks of trauma and demonstrate how it fits into broader methodological discussions of conducting safer and more ethical, responsible, and humane research. We close by discussing one pathway for a journey from being sensitive and aware of trauma to actively responding to it at both the individual and organizational levels across your work. Keywords: Trauma informed care, trauma responsive research and design, design research, ethics, qualitative methods
Article citation: 2022 EPIC Proceedings pp 9–34, ISSN 1559-8918, https://www.epicpeople.org/epic
To say that the past few years have been full of trauma feels like a bit of an understatement. As we write this paper, the world is two-and-a-half...
Instructor: JO AIKEN, Google
Learn strategies to design research of inaccessible or future environments.
This tutorial was conducted at EPIC2021. Exercises and discussions have been omitted to protect the privacy of participants.
Ethnographers seek insights by studying people in their natural environments. What if the thing you are designing will not be used for 20–40 years from now? What if the natural context is inaccessible—an infrequent event, a dangerous environment, an exclusive space? How do you understand environments and users that do not yet exist?
This tutorial breaks down the complexity of conducting ethnographic research of environments that are unknown or inaccessible. Using real NASA case studies, Jo will walk you through frameworks and methods, such as analogs and scenario testing, for conducting practical research when you can’t get to the “real” field site. This interactive tutorial will include a combination of presented content, small-group activities, and discussion.