An oft-stated rule in design and engineering is, “Good, fast, cheap: pick two”. The success of ethnography in business has forced this rule into action with a vengeance. As a result, ethnographers now face a threat experienced by many categories of worker over the past two centuries: job...
PechaKucha Presentation—The conference theme for EPIC2020 is all about scale. For many, scale will probably evoke images of sizing up, moving forward, getting better. But does scale carry the same meaning in all contexts? Could scaling back be the key to enacting scales successfully? And is...
Identifying differences in how ethnography is practiced in academia and in business is the key to successfully developing ethnography further as a business discipline. In the following paper, I propose that the key difference between the practice of ethnography in academia versus business is the...
This paper explores the value that ethnography brings to business. It uses the idea of examining the impact and value contribution of the ethnographic praxis within the innovation process and corporate culture. To specify the business impact, it highlights a framework for understanding the...
The past quarter century has seen the deployment of ethnographic methods in business grow from a curiosity to a prerequisite for success. But in the process, the outcomes of ethnographic research—customer empathy, strategic directions, lasting market insights that shape design—have not been...
PechaKucha Presentation How do you place a value on a perspective? Well, that depends on what you're seeking to accomplish. During this Pecha Kucha I journey of our current paradigm of Value to explore the role of the ethnographer in mediating business interests and human + planetary wellness....
When the currency of business is “doing,” how do we embrace “being?” When tight deadlines and budget cuts drive us, how can we pursue something you can’t see or measure? How can we cultivate a culture of patience when we don’t get smoke breaks anymore? How Being Rather Than Doing Can Create Value...
“Things, not, mind you, individual things, but the whole system of things, with their internal order, make us the people we are.” Danny Miller, Stuff (p. 53) The fall of Icarus—wax melting, loosed feathers eddying as he plunges from the sky into the Aegean— is a central image in western mythology....