COVID-19 has precipitated a massive social experiment – the sudden shift of millions of knowledge workers from their traditional offices to homes or other remote work locations. This has inspired heated debates...
Tag: risk
Ethnographic Inspection Identifying Project Risks
We propose a new approach for project inspection applying ethnography to identifying IT system project risks. Guideline-based inspection is generally conducted in the IT industry to reduce project risks. Guidelines are created based on analysis of failures in past projects. However, it is...
Models in Motion: Ethnography Moves from Complicatedness to Complex Systems
Since the 90’s, one of ethnography’s values has been about the reduction in the risk of developing new products and services by providing contextual information about people’s lives. This model is breaking down. Ethnography can continue to provide value in the new environment by...
Strategy without Ethnography
Thomas Hobbes famously warned that the worst instincts of “mankind” need strict management, control, and regulation. But what about the harm that results when we try to manage spontaneous systems too closely? I have been thinking with Robert Chia and Robin Holt lately; their book Strategy without...
Automation Otherwise: A Review of “Automating Inequality”
Automating Inequality: How High-Tech Tools Profile, Police, and Punish the PoorVirginia Eubanks2018, 272 pp, St. Martin's Press What if we thought differently about how to integrate human and machine agencies? As I sat down in to write this review of Virginia Eubanks’ latest book, Automating...
Ethnographer on Wall Street: Karen Ho / A Profile
EPIC Profiles Series What do sentiments and ideologies have to do with Wall Street? Karen Ho would argue they are key for understanding and changing Wall Street’s institutional culture that generates and justifies a focus on the short-term. From working in a firm to interviewing workers and...
People, the Weak Link in Cyber-security: Can Ethnography Bridge the Gap?
Information Technology (IT) professionals are racing to keep up with cyber-security threats in the workplace. But, as any cyber-security expert will tell you, security technology is only as good as the people who use it. And, people are a mystery to most cyber-security professionals making them...
Ethnography, Economics and the Limits of Evidence
Evidence produced within quantitative disciplines like economics and finance carries an aura of gospel. The numbers, models, and forecasts we see in economic reports and market analyses in the news and reports seem certain, authoritative, and unarguable. Built on large data sets that are analyzed...
Tutorial: Ethnography for Project Risk Analysis and Quality Assurance
Learn the core vocabulary, concepts, and methods of project managers, risk managers, and quality assurance managers, and explore how they align with ethnographic practices and expertise. Overview This tutorial...
When ‘The Emperor Has No Clothes’: Performance, Complicity and Constraints on Communication in Corporate Attempts at Innovation
When ethnographic or market research is employed to help de-risk potential products and services, the focus is typically on understanding markets, cultures and contexts external to the organization that would launch them. This paper shifts the focus to the sorts of organizational practices,...