strategy

Choice-Making with Head and Heart: Finding the Ethnographic Center of Strategy

by DONNA K. FLYNN, PhD; Vice President, WorkSpace Futures, Steelcase Being an anthropologist has been a core part of my personal identity since graduate school – not because of all the years of schooling or the grueling dissertation, but because a holistic, systemic, and people-centered perspective on the world became woven into the fabric of who I am. The power of ethnography is not in its methods, but in the way it shapes our perspective on the world. We frame complex problems in holistic ways, seek out connections between micro-behaviors and macro-dynamics, and are inspired by the rich color of people’s stories. An ethnographic perspective helps us find meaning in everything we look at. Applying that perspective in our work is about translating that meaning into action. These skills are all fundamental to the choice-making enterprise of business strategy. Recently I have had the great fortune to facilitate and inspire strategy development alongside leaders of multi-million dollar businesses, and truly experiment with...