1 comment for “Just Add Water: Lessons Learned from Mixing Data Science and Design Research Methods to Improve Customer Service

  1. Katherine Metzo
    November 13, 2019 at 5:09 pm

    Ovetta–I just started a new role and my initial focus is on the call centers. Loved this talk (which someone at this year’s conference in Providence immediately remembered when I mentioned my new job). I’m wondering if the tools you reference in your talk are still available on the IDEO website…tried to do a quick search, but mostly podcasts and blogs come up.

  2. Ovetta Sampson
    November 8, 2019 at 8:33 pm

    Thanks Luca! Glad you liked it. 🙂

  3. Luca Petryshyn
    September 6, 2019 at 6:35 pm

    This was so interesting to read. Great job on writing the case!

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